Pluralsight - ITIL Foundation Lifecycle Phases and Processes

1. 1.Course Overview/01.Course Overview.mp43.96MB
2. 10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp416.72MB
3. 10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.mp49.55MB
4. 10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.mp45.08MB
5. 10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.mp44.65MB
6. 10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.mp42.82MB
7. 10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.mp42.18MB
8. 11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp48.69MB
9. 11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp45.25MB
10. 11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp44.2MB
11. 11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp43.83MB
12. 11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp43.43MB
13. 11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp42.68MB
14. 12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.mp418.03MB
15. 12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.mp42.66MB
16. 12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.mp41.64MB
17. 13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.mp48.5MB
18. 13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.mp48.2MB
19. 13.Preparing for the ITIL® Foundation Exam/64.Introduction.mp41.32MB
20. 2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.mp48.6MB
21. 2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.mp48.3MB
22. 2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.mp46.81MB
23. 2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.mp45.55MB
24. 2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.mp43.14MB
25. 2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.mp42.81MB
26. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.mp49.9MB
27. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.mp49.54MB
28. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.mp47.51MB
29. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.mp41.48MB
30. 4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.mp46.59MB
31. 4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.mp45.3MB
32. 4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.mp45.13MB
33. 4.Service Design Introduction - The Blueprinting Phase/12.Introduction.mp43.13MB
34. 4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.mp43.05MB
35. 4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.mp42.99MB
36. 5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.mp413.19MB
37. 5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.mp411.62MB
38. 5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.mp410.36MB
39. 5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.mp48.55MB
40. 5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.mp48.47MB
41. 5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.mp47.9MB
42. 5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.mp47.87MB
43. 5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.mp46.51MB
44. 5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.mp42.66MB
45. 6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.mp47.71MB
46. 6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.mp45.54MB
47. 6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.mp44.39MB
48. 6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.mp42.5MB
49. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.mp418.06MB
50. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.mp412.87MB
51. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.mp410.46MB
52. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.mp45.21MB
53. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.mp45.21MB
54. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.mp42.95MB
55. 8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.mp46.01MB
56. 8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.mp45.08MB
57. 8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.mp43.48MB
58. 8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.mp43.24MB
59. 8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.mp42.93MB
60. 9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.mp412.75MB
61. 9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.mp411.92MB
62. 9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.mp48.6MB
63. 9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.mp48.22MB
64. 9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .mp46.76MB
65. 9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.mp46.7MB
66. 9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.mp42.73MB